Call/Contact Centre - An Introduction
Gain an understanding of typical call / contact centre operations with our short online course. You'll learn about the role of an agent and those all-important customer service skills.
Call/Contact Centre - An Introduction
£29.75
+VAT
- Earn discounts
- Receive reminders
- Keep training records
- Track progress
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Highfield Awarding Body
Mobile device friendly content
Duration: 1 hr 30 mins
Retakes: unlimited
Overview
Call or contact centres are an essential element of modern businesses of just about all types. This course is designed to give you a good understanding of typical contact centre operations and useful skills, such as customer service.
Candidates will undertake an online multiple-choice assessment and will receive a certificate if successful (any certificates from an official awarding body are sent to you via email)
Course Syllabus
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Introduction
Course introduction
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Working in a Contact Centre
This section describes the purpose and function of a contact centre and the role of a contact centre agent.
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Health, Safety and Welfare in a Contact Centre Environment
This section is all about keeping you, and the people around you, safe and healthy while you are at work.
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Customer Service
Customer service is one of the most important aspects of any business, but for a contact centre, it is crucial – from first contact onwards.
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Contributing to Sales (Outbound and Inbound)
This section concentrates on the sales aspect on contact centre operations.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.
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Call/Contact Centre - An Introduction
Gain an understanding of typical call / contact centre operations with our short online course. You'll learn about the role of an agent and those all-important customer service skills.£29.75
+VAT
